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 Issue 50 - June 2011 abdi ltd provides services in impact and performance measurement and value for money calculation. Our disciplined and robust methods and tools enable organisations to plan, monitor and measure a wide range of projects and programmes increasing the effectiveness of the projects and delivering improved benefits and value. To discover how abdi can help you and your organisation, visit our website at www.abdi.eu.com |
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 July ROI Foundation workshops in Leicester and CambridgeIn July, there is the opportunity to attend the ROI Foundation workshop in either Leicester or Cambridge. For more details, click here or for enquiries and to register, call us on 01223 360240 or visit
www.abdi.eu.com
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| The need for greater accountability for results
What are you responsible for and what are you accountable for? This is the question we ask at the start of every workshop? How would you answer this question?
Most people can tell you what they are responsible for.
They know their main responsibilities, the things they do regularly and occasionally. They know their main tasks and can usually describe how they spend most of their time.
Most people can't tell you what they are accountable for.
The majority of our workshop attendees (often including people in very senior roles managing large budgets) are unclear about their accountability. Most will answer truthfully, 'I don't really know.'
Read more......
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abdi ltd receive 'A' from external verifier in recent monitoring visit
Following the recent annual monitoring visit from our Edexcel External verifier, abdi received an 'A' - the highest commendation for the quality of the assessment processes on all our award and certificate programmes. Read more..... |
 abdi ltd and Mitchells and Butlers to present at the BILD conferenceJane Massy is delighted that Lindsay Rich, HR Process & Evaluation Manager for Mitchells and Butlers will be sharing the platform with a workshop for the BILD, at their Annual Conference on the 9th June 2011. The workshop will challenge the perceptions of senior learning and development and organisational development professionals about their function's contribution to the business, its capability to deliver business benefits and their ability to communicate their business contribution.
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Calculating the benefit and value of Customer Service Improvement Initiatives
Jane Massy recently authored an article on 'Monitoring and calculating Return On Investment from Customer Service Improvement Initiatives' for T-CNews, the quarterly journal for the UK Financial Services Industry. If you'd like a copy of the article, please contact us at info@abdi.eu.com
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British Council paper presentation at INTRAC Conference in the Netherlands
Louise Kennard, Evaluation Adviser, Corporate Planning and Performance at the British Council, will be sharing a platform with Jane Massy of abdi at INTRAC's 7th Evaluation Conference 'Monitoring and evaluation: new developments and challenges' in the Netherlands in June. INTRAC's conference will examine key elements and challenges confronting the evaluation of international development, including its funding, practice and future. The purpose is to review and share new initiatives, approaches, issues and challenges to the M&E of development. Louise and Jane will present a paper 'Responding to the changing and tougher environment through our M&E (monitoring & evaluation) pilot in South East Europe'. info@abdi.eu.com
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Thinking of running an in-house course? If you require any information about project or programme evaluation and consultancy services or would like to discuss the possibility of running one of our in-house courses to build the competency of your HR and L&D teams, contact us at info@abdi.eu.com
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Two new summary case studies available
1. Masters in Multi-Unit Hospitality Leadership achieves outstanding Return on InvestmentMore......
2. Service call centre integration and staff retraining delivers revenue, savings and increased customer satisfaction to home insulation business.
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Certificates Awarded
We would like to say well done to the following candidates who have passed and will receive their Edexcel ROI Foundation Award certificates.
Jacqui Laycock: Practice Educator, City Health Care Partnership CIC, Hull
Georgia Barr: Management Consultant, Georgia Barr Consulting Ltd.
Mohamed Jassim Ali Jassim: Director Admin Services Directorate, Ahlia University, Bahrain (pictured below)
Fiona Pollock: OD Business Partner (L&D), NHS Education for Scotland
Andrew Picken: Senior Governance Advisor, British Council
Benedick Harris: Portfolio Analyst, British Council
Lesley Dick: Senior Training Consultant, British Council, Sri Lanka
Alan Mackenzie: Senior Training Consultant, British Council, India
Matthew Stevens: Learning & Development Consultant, Reliance Security
Katherine Shepherd: Customer Service Training Manager, The Royal Borough of Kensington & Chelsea
We would also like to say well done to the following candidates who have passed and will receive their Edexcel ROI Evaluator Award certificate.
Claire Walker: Funding Advisor, International Centre for Eye Health
Marcia Zondervan: Vision 2020 Links Programme manager, International Centre for Eye Health
Colin Jacobs: Acting Head, Governance and Reform, Education & Society, British Council
Simon Williams: Educational Projects Manager, NHS Education for Scotland
 | | Mohamed Jassim Ali Jassim: Director Admin Services Directorate, Ahlia University |
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Public Course dates Our ROI methodology is a key tool for planning, managing and reporting impact and value for money from projects and programmes in HR, OD, L&D, Change Management, Social Responsibility and a wide variety of other people investmentsMake yourself one of the smart practitioners who can bring Gold Standard impact planning and evaluation to your organisation - reserve your place on one of our 2011 courses now Two-day ROI Foundation Award
5th - 6th July 2011 19th - 20th September 2011
11th - 12th October 2011
21st - 22nd November 2011 | Three-day ROI Evaluator Award
21st - 23rd September 2011 23rd - 25th November 2011 |
To talk about bringing our courses in-house to you and your colleagues, or to discuss hosting a course for your sector, distribution network or key stakeholders, please call (01223) 360240 or email info@abdi.eu.com for further information and course booking.
2012 public course dates are now available on our website
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Join us on LinkedInWe regularly contribute to two LinkedIn groups, the abdi ROI networking group, which is an open group, and our 'ROI Foundation Award Alumni Group' a closed group for all those who have completed the abdi ROI Foundation Award or higher.
 The abdi ROI Networking Group
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Contact Information
phone: (+44) (0) 1223 360240
email: info@abdi.eu.com |
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