“The collected body of knowledge represented by the case study library is the foundation of good practice within the evaluation community”

David Vachell, former Head of Learning Strategy &Policy, BT Global Services

Case Studies

Scroll down to the table of recent UK case studies or click on the links below to read the summary case studies that show how blue-chip companies have measured - and thereby improved-their L&D impact. Creating a full case study of an evaluation, with support from abdi ltd, is central to the process leading to ROI certification.

VT Group saved £263K in the twelve months following training in basic skills that cost £109K all told. One key to the intervention's success was acting promptly on the early evaluation results.
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Le Meridien Hotels achieved a 203% return on investment when it used the ROI methodology to evaluate training to help hotels' conference coordinators achieve sales targets. The secret of success here was bringing together the right people - and that happened because of the step-by-step planning required by the ROI methodology.
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Flagship Training sought a means to evaluate the impact of a development day for middle managers. The projects the managers were asked to plan and execute provided measurable outputs and a return on investment of 184%.
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A global communications company monitored the impact of a £400K L&D programme to develop consultative selling methods in its senior sales professionals. The evaluation demonstrated a ROI of 171%, showed how to fine-tune the selection criteria for the programme and generated a number of management improvements.
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Recent UK case studies from a range of sectors

Case theme Organisation Sector Type of project/programme Date of completion
Elevator partnership Defra Government Equal Opportunities and Diversity March 2006
Sales and Meetings Champions Programme Le Meridian Hotels Hotel group Sales and Customer Support Programme May 2006
Added value through evaluation VT Shipbuilding Shipbuilding/ Trade Union led Education Services Basic skills and ICT June 2006
Measuring impact in a period of volatility VT FourS Services to government Project Management June 2006
Fostering innovation VT Flagship Training Management Development April 2007
Consultative sales [confidential] Communications High-level sales training August 2007
Sales Managers' development programme [confidential] Communications Leadership development September 2007


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