“The collected body of knowledge represented by the case study library is the foundation of good practice within the evaluation community”

David Vachell, former Head of Learning Strategy &Policy, BT Global Services

Case Studies

Scroll down to the table of recent case studies or click on the links below to request the summary case studies that show how blue-chip companies have measured - and thereby improved-their L&D impact. Creating a full case study of an evaluation, with support from abdi ltd, is central to the process leading to our certification.

VT Group saved £263K in the twelve months following training in basic skills that cost £109K all told. One key to the intervention's success was acting promptly on the early evaluation results.
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Le Meridien Hotels achieved a 203% return on investment when it used the ROI methodology to evaluate training to help hotels' conference coordinators achieve sales targets. The secret of success here was bringing together the right people - and that happened because of the step-by-step planning required by the abdi ROI methodology.
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Flagship Training sought a means to evaluate the impact of a development day for middle managers. The projects the managers were asked to plan and execute provided measurable outputs and a return on investment of 184%.
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A global communications company monitored the impact of a £400K L&D programme to develop consultative selling methods in its senior sales professionals. The evaluation demonstrated a ROI of 171%, showed how to fine-tune the selection criteria for the programme and generated a number of management improvements.
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Case studies from a range of sectors (Click on the Theme to request for the Case study)

Case theme Organisation Sector Type of project/programme Date of submission
Skills for Employability British Council Public Evaluation of a Global Programme for developing skills and increasing youth employability Oct 2011
Improving Education in Challenging Iraq British Council Public Evaluating the impact of the project launched to improve the quality of education in Iraq Nov 2011
Elevator partnership Defra Government Equal Opportunities and Diversity March 2006
Sales and Meetings Champions Programme Le Meridian Hotels Hotel group Sales and Customer Support Programme May 2006
Employer Employment Warwickshire College Education Measuring Impact of employer engagement training programmes Nov 2009
Added value through evaluation VT Shipbuilding Shipbuilding/ Trade Union led Education Services Basic skills and ICT June 2006
Measuring the partnership approach between the UK and Croatia British Council Public Measuring the effectiveness of the Partnership approach project Nov 2011
Measuring impact in a period of volatility VT FourS Services to government Project Management June 2006
Pharmaceutical Technical specialists NHS Healthcare Evaluating implementation of skills acquired in an e-learning course July 2011
Fostering innovation VT Flagship Training Management Development April 2007
Tele-Sales development programme Hewlette Packard IT Impact Outcomes of a new tele-sales approach adopted April 2010
Consultative sales [confidential] Communications High-level sales training August 2007
Specialist Sales Training Volkswagen Automotive retail Impact of specialist sales training programmes June 2011
The 'Falls' prevention programme NHS Healthcare Planning a high impact 'Fall prevention' programme for older people Sep 2011
MATT 2: Changing attitudes British Council Public A cost-benefit analysis of the MATT 2 project which deals with Civil services in Bangladesh Nov 2011
Management Development [confidential] Fast - Food chain Analysis of new Management development programmes for new chain Sep 2010
Patient Health Impact NHS Healthcare Evaluation of Staff training on Patient health and well being Sep 2011
Vision 2020 WHO International development (Health) Evaluation of a Global Eye-care programme run in Africa July 2011
Sales Manager Development Programme British Telecom Communications Evaluation of a Leadership prpgramme for Sales Managers July 2011
Business Manager development programme M&B Hospitality A high level skill-evaluation training programme for Area Managers June 2011
Call Centre Training Programme Choice Hotels Hotel group Assess behaviour change with newly acquired skills July 2011
Sales Managers' development programme [confidential] Communications Leadership development September 2007


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